{"id":7431,"date":"2021-03-31T14:43:27","date_gmt":"2021-03-31T14:43:27","guid":{"rendered":"https:\/\/mypass.ski\/help-center\/add-new-skier\/"},"modified":"2026-10-20T14:22:32","modified_gmt":"2026-10-20T12:22:32","slug":"skiers-cards","status":"publish","type":"page","link":"https:\/\/mypass.ski\/en\/help-center\/skiers-cards\/","title":{"rendered":"Skiers and Cards"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column][vc_tta_accordion style=&#8221;modern&#8221; color=&#8221;white&#8221; c_align=&#8221;left&#8221; c_icon=&#8221;chevron&#8221; c_position=&#8221;left&#8221; active_section=&#8221;&#8221; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; title=&#8221;Skiers&#8221;][vc_tta_section title=&#8221;Add new skier&#8221; tab_id=&#8221;1715767670349-606639c9-9674&#8243;][vc_column_text css=&#8221;&#8221;]Using the &#8220;<em>Add New Skier<\/em>&#8221; button, you can:<\/p>\n<ul>\n<li>Activate a card that you already have<\/li>\n<li>Apply for a card and pick it up at the ski resort<\/li>\n<li>Apply for a card and receive it at home<\/li>\n<\/ul>\n[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:30px;\"><\/div><style>.vcex-image-carousel.vcex_6ad971e1a8bcf .entry-details{font-size:11px;}<\/style><style class=\"vcex-carousel-preload-css\">.vcex_6ad971e1a9977{--wpex-carousel-gap:15px;}.vcex_6ad971e1a9977{--wpex-carousel-columns:1;}.vcex_6ad971e1a9977.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+2)){display:flex!important;}@media only screen and (min-width: 480px) {.vcex_6ad971e1a9977{--wpex-carousel-columns:2;}.vcex_6ad971e1a9977.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+3)){display:flex!important;}}@media only screen and (min-width: 768px) {.vcex_6ad971e1a9977{--wpex-carousel-columns:3;}.vcex_6ad971e1a9977.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display:flex!important;}}@media only screen and (min-width: 960px) {.vcex_6ad971e1a9977{--wpex-carousel-columns:3;}.vcex_6ad971e1a9977.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display:flex!important;}}<\/style><div class=\"vcex-image-carousel wpex-carousel wpex-carousel-images wpex-clr vcex-module owl-carousel wpex-carousel--render-onload vcex_6ad971e1a9977 arrwstyle-slim arrwpos-abs vcex_6ad971e1a8bcf\" data-wpex-carousel=\"{&quot;dots&quot;:&quot;true&quot;,&quot;loop&quot;:&quot;false&quot;,&quot;slideBy&quot;:1,&quot;items&quot;:3,&quot;responsive&quot;:{&quot;0&quot;:{&quot;items&quot;:&quot;1&quot;},&quot;480&quot;:{&quot;items&quot;:&quot;2&quot;},&quot;768&quot;:{&quot;items&quot;:&quot;3&quot;},&quot;960&quot;:{&quot;items&quot;:3}},&quot;smartSpeed&quot;:150}\"><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"1080\" height=\"2305\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-1.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-1.jpg 1080w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-1-768x1639.jpg 768w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-1-720x1536.jpg 720w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-1-960x2048.jpg 960w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-1-600x1281.jpg 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"1080\" height=\"2308\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-2.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-2.jpg 1080w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-2-768x1641.jpg 768w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-2-719x1536.jpg 719w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-2-958x2048.jpg 958w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-2-600x1282.jpg 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"1080\" height=\"2309\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-3.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-3.jpg 1080w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-3-768x1642.jpg 768w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-3-718x1536.jpg 718w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-3-958x2048.jpg 958w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-3-600x1283.jpg 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"1080\" height=\"2306\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-4.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-4.jpg 1080w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-4-768x1640.jpg 768w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-4-719x1536.jpg 719w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-4-959x2048.jpg 959w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-4-600x1281.jpg 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"1080\" height=\"2303\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-5.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-5.jpg 1080w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-5-768x1638.jpg 768w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-5-720x1536.jpg 720w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-5-960x2048.jpg 960w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-5-600x1279.jpg 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"1080\" height=\"2307\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-6.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-6.jpg 1080w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-6-768x1641.jpg 768w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-6-719x1536.jpg 719w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-6-959x2048.jpg 959w, https:\/\/mypass.ski\/wp-content\/uploads\/Agg-nuovo-sciatore-6-600x1282.jpg 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div><\/div>[\/vc_tta_section][vc_tta_section title=&#8221;Automatic service renewal&#8221; tab_id=&#8221;1715775071143-02ccbc8a-92c3&#8243;][vc_column_text]The default setting is that the card is automatically renewed when it expires with the associated annual fee payment. To change the renewal conditions, you can access your User Area at any time by changing the check on the box for automatic renewal.[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:30px;\"><\/div><style>.vcex-image-carousel.vcex_6ad971e1ac6d6 .entry-details{font-size:11px;}<\/style><style class=\"vcex-carousel-preload-css\">.vcex_6ad971e1acff0{--wpex-carousel-gap:15px;}.vcex_6ad971e1acff0{--wpex-carousel-columns:1;}.vcex_6ad971e1acff0.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+2)){display:flex!important;}@media only screen and (min-width: 480px) {.vcex_6ad971e1acff0{--wpex-carousel-columns:2;}.vcex_6ad971e1acff0.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+3)){display:flex!important;}}@media only screen and (min-width: 768px) {.vcex_6ad971e1acff0{--wpex-carousel-columns:3;}.vcex_6ad971e1acff0.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display:flex!important;}}@media only screen and (min-width: 960px) {.vcex_6ad971e1acff0{--wpex-carousel-columns:3;}.vcex_6ad971e1acff0.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display:flex!important;}}<\/style><div class=\"vcex-image-carousel wpex-carousel wpex-carousel-images wpex-clr vcex-module owl-carousel wpex-carousel--render-onload vcex_6ad971e1acff0 arrwstyle-slim arrwpos-abs vcex_6ad971e1ac6d6\" data-wpex-carousel=\"{&quot;dots&quot;:&quot;true&quot;,&quot;loop&quot;:&quot;false&quot;,&quot;slideBy&quot;:1,&quot;items&quot;:3,&quot;responsive&quot;:{&quot;0&quot;:{&quot;items&quot;:&quot;1&quot;},&quot;480&quot;:{&quot;items&quot;:&quot;2&quot;},&quot;768&quot;:{&quot;items&quot;:&quot;3&quot;},&quot;960&quot;:{&quot;items&quot;:3}},&quot;smartSpeed&quot;:150}\"><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"720\" height=\"1537\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Rinnovo-automatico-1.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Rinnovo-automatico-1.jpg 720w, https:\/\/mypass.ski\/wp-content\/uploads\/Rinnovo-automatico-1-600x1281.jpg 600w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"720\" height=\"1535\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Rinnovo-automatico-2.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Rinnovo-automatico-2.jpg 720w, https:\/\/mypass.ski\/wp-content\/uploads\/Rinnovo-automatico-2-600x1279.jpg 600w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/><\/figure><\/div><\/div>[\/vc_tta_section][vc_tta_section title=&#8221;Delete skier&#8221; tab_id=&#8221;1715775353066-82b7410d-eada&#8221;][vc_column_text]You can delete one or more skiers by emailing<a href=\"mailto:assistenza@mypass.cc\"> assistenza@mypass.cc<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Senior, Junior and Baby Reductions&#8221; tab_id=&#8221;1715775397475-a0fe5fbe-b3a7&#8243;][vc_column_text]The application of special rates in ski lifts based on age depends on agreements with each individual ski area. To check for reduced rates agreed with the MyPass Ski service, simply go to the page dedicated to each individual ski area on our MyPass Ski website or app.\u2028 In order to take advantage of the discounted rates, it is necessary to upload from the app or from the site, at the card entitled to the reduction, an identity document (your choice of Italian ID card, Italian driver&#8217;s license or passport) and photo, scroll and accept the minor data processing.<\/p>\n<p>Attention is paid to:<\/p>\n<p>the health card is not considered valid for certification purposes;<br \/>make sure the document uploaded, is legible;<br \/>images in pdf format cannot be used. Please use images with jpeg\/jpg or png format;<br \/>you must upload the complete front and back document (so open the document and photograph the open document both front and back), for passport you must upload the same photo front and back;<br \/>the photo to be uploaded must be clearly visible, uncovered face, in close-up and must depict only the card holder card type photo (group photos, with pets, profile photos and photos with too much background are not valid);<br \/>uploading the photo, is mandatory for all minors and for adults and seniors in order to take advantage of the consecutive days (mainly after the 8th day or depending on the ski resort&#8217;s instructions);<br \/>verify that you have uploaded the correct document at the relevant MyPass card;<br \/>verify that you have uploaded in the space at the document, the document and at the photo the photograph;<br \/>in order to save the uploaded documents, it is essential to accept the &#8220;consent to data processing&#8221; (after entering the documents and photo, scroll up and put a check mark at the &#8220;I ACCEPT AND AGREE&#8221;);<\/p>\n<p>If the documents do not meet the above requirements, the card will not be considered certified: in that case we will be forced, as expressly imposed by the ski resort, to consider all cards as &#8220;adult cards&#8221; and then charge the corresponding full-price rate or, in the case of consecutive days, to discontinue the consecutiveness.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:30px;\"><\/div>[vc_tta_accordion style=&#8221;modern&#8221; color=&#8221;white&#8221; c_align=&#8221;left&#8221; c_icon=&#8221;chevron&#8221; c_position=&#8221;left&#8221; active_section=&#8221;&#8221; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; title=&#8221;Card&#8221;][vc_tta_section title=&#8221;Applying for a card&#8221; tab_id=&#8221;1715774855641-51f29d91-a65f&#8221;][vc_column_text css=&#8221;&#8221;]If you do not have a MyPass card, from your User Area, after clicking the button &#8220;Add new skier&#8221; choose the option &#8220;I do not have a MyPass Ski card&#8221; and follow the wizard to complete the request (indicate whether the ski area where you are going to ski is Andalo Paganella or not, enter or confirm the data of the card holder) choose how you want to receive the card and proceed to payment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to get the card&#8221; tab_id=&#8221;1715774926943-af3d6c81-1027&#8243;][vc_column_text css=&#8221;&#8221;]There are several ways to get the card:<\/p>\n<ul>\n<li>request it directly within the app whilst adding a new skier<\/li>\n<li>Order the card on <strong><a href=\"https:\/\/www.amazon.it\/Generic-MyPass-Ski-Card-Busta\/dp\/B09KVF1F4N\">Amazon<\/a><\/strong><\/li>\n<li>collect it from one of our partner centres*<\/li>\n<\/ul>\n<p>*Check the <a href=\"https:\/\/mypass.ski\/en\/resorts\/\"><strong>Resorts<\/strong><\/a> section to see where you can collect the card: in the area you\u2019re interested in, at a participating neighbouring area, or \u2013 if this isn\u2019t an option \u2013 by buying it on Amazon.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Activate my card&#8221; tab_id=&#8221;1715774972882-c9ce0c46-dd71&#8243;][vc_column_text]\n<ul>\n<li>If you have already purchased the service and received the card in the mail, or picked up directly at ski resorts, log into your account from the app or your Web User Area, and at the card you wish to activate, enter the code you find on the card in your possession.<br \/>\nIf you have not yet purchased the service and have received the card in some other way (e.g. at information booths, ticket offices, rentals and ski schools, etc.), log in to your Login Area and click on &#8220;Add new skier&#8221; and then &#8220;Activate a MyPass Ski card&#8221; and enter the code on the back, bottom right corner, of your MyPass card.Card activation occurs within a few minutes after you enter the card code* at the card you requested from the app or site.*From the App (Android and iOS), activation by RFID scanning (automatic card code entry ) is possible by placing the card under the phone, which will recognize and enter the card code<\/li>\n<\/ul>\n[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:30px;\"><\/div><style>.vcex-image-carousel.vcex_6ad971e1adc1e .entry-details{font-size:11px;}<\/style><style class=\"vcex-carousel-preload-css\">.vcex_6ad971e1ae437{--wpex-carousel-gap:15px;}.vcex_6ad971e1ae437{--wpex-carousel-columns:1;}.vcex_6ad971e1ae437.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+2)){display:flex!important;}@media only screen and (min-width: 480px) {.vcex_6ad971e1ae437{--wpex-carousel-columns:2;}.vcex_6ad971e1ae437.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+3)){display:flex!important;}}@media only screen and (min-width: 768px) {.vcex_6ad971e1ae437{--wpex-carousel-columns:3;}.vcex_6ad971e1ae437.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display:flex!important;}}@media only screen and (min-width: 960px) {.vcex_6ad971e1ae437{--wpex-carousel-columns:3;}.vcex_6ad971e1ae437.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display:flex!important;}}<\/style><div class=\"vcex-image-carousel wpex-carousel wpex-carousel-images wpex-clr vcex-module owl-carousel wpex-carousel--render-onload vcex_6ad971e1ae437 arrwstyle-slim arrwpos-abs vcex_6ad971e1adc1e\" data-wpex-carousel=\"{&quot;dots&quot;:&quot;true&quot;,&quot;loop&quot;:&quot;false&quot;,&quot;slideBy&quot;:1,&quot;items&quot;:3,&quot;responsive&quot;:{&quot;0&quot;:{&quot;items&quot;:&quot;1&quot;},&quot;480&quot;:{&quot;items&quot;:&quot;2&quot;},&quot;768&quot;:{&quot;items&quot;:&quot;3&quot;},&quot;960&quot;:{&quot;items&quot;:3}},&quot;smartSpeed&quot;:150}\"><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"1080\" height=\"2308\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-1.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-1.jpg 1080w, https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-1-768x1641.jpg 768w, https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-1-719x1536.jpg 719w, https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-1-958x2048.jpg 958w, https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-1-600x1282.jpg 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"1080\" height=\"2308\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-2.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-2.jpg 1080w, https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-2-768x1641.jpg 768w, https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-2-719x1536.jpg 719w, https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-2-958x2048.jpg 958w, https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-2-600x1282.jpg 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"1080\" height=\"2306\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-3.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-3.jpg 1080w, https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-3-768x1640.jpg 768w, https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-3-719x1536.jpg 719w, https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-3-959x2048.jpg 959w, https:\/\/mypass.ski\/wp-content\/uploads\/Attiva-card-3-600x1281.jpg 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div><\/div>[\/vc_tta_section][vc_tta_section title=&#8221;Lock a card&#8221; tab_id=&#8221;1715775176682-bdb349a5-5b8e&#8221;][vc_column_text css=&#8221;&#8221;]You can block your card at any time from your account in the app:<\/p>\n<ol>\n<li>Select the skier for whom you want to block the card<\/li>\n<li>Scroll down and tap the 3 dots at the top right of the card<\/li>\n<li>Select &#8220;Block Card&#8221;<\/li>\n<\/ol>\n<p>If the card was blocked by mistake, contact support to unblock it.[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:30px;\"><\/div><style>.vcex-image-carousel.vcex_6ad971e1b03f4 .entry-details{font-size:11px;}<\/style><style class=\"vcex-carousel-preload-css\">.vcex_6ad971e1b0fc5{--wpex-carousel-gap:15px;}.vcex_6ad971e1b0fc5{--wpex-carousel-columns:1;}.vcex_6ad971e1b0fc5.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+2)){display:flex!important;}@media only screen and (min-width: 480px) {.vcex_6ad971e1b0fc5{--wpex-carousel-columns:2;}.vcex_6ad971e1b0fc5.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+3)){display:flex!important;}}@media only screen and (min-width: 768px) {.vcex_6ad971e1b0fc5{--wpex-carousel-columns:3;}.vcex_6ad971e1b0fc5.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display:flex!important;}}@media only screen and (min-width: 960px) {.vcex_6ad971e1b0fc5{--wpex-carousel-columns:3;}.vcex_6ad971e1b0fc5.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display:flex!important;}}<\/style><div class=\"vcex-image-carousel wpex-carousel wpex-carousel-images wpex-clr vcex-module owl-carousel wpex-carousel--render-onload vcex_6ad971e1b0fc5 arrwstyle-slim arrwpos-abs vcex_6ad971e1b03f4\" data-wpex-carousel=\"{&quot;dots&quot;:&quot;true&quot;,&quot;loop&quot;:&quot;false&quot;,&quot;slideBy&quot;:1,&quot;items&quot;:3,&quot;responsive&quot;:{&quot;0&quot;:{&quot;items&quot;:&quot;1&quot;},&quot;480&quot;:{&quot;items&quot;:&quot;2&quot;},&quot;768&quot;:{&quot;items&quot;:&quot;3&quot;},&quot;960&quot;:{&quot;items&quot;:3}},&quot;smartSpeed&quot;:150}\"><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"1080\" height=\"2308\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Blocca-card-1.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Blocca-card-1.jpg 1080w, https:\/\/mypass.ski\/wp-content\/uploads\/Blocca-card-1-768x1641.jpg 768w, https:\/\/mypass.ski\/wp-content\/uploads\/Blocca-card-1-719x1536.jpg 719w, https:\/\/mypass.ski\/wp-content\/uploads\/Blocca-card-1-958x2048.jpg 958w, https:\/\/mypass.ski\/wp-content\/uploads\/Blocca-card-1-600x1282.jpg 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"576\" height=\"1220\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Blocca-card-2.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"576\" height=\"1229\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Blocca-card-3.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" \/><\/figure><\/div><\/div>[\/vc_tta_section][vc_tta_section title=&#8221;Apply for replacement card&#8221; tab_id=&#8221;1715775211834-4f82786c-7da2&#8243;][vc_column_text css=&#8221;&#8221;]<span style=\"font-size: 21px;\"><strong>Cards to be blocked:<\/strong><\/span><\/p>\n<p>You can request a replacement card from your account by selecting <strong>Request replacement card<\/strong> from the main menu.<br \/>Select the cards to be replaced. Each ski pass that needs replacing must be blocked; the system will ask if you are sure you want to block it. Once the card has been blocked, you will be guided through the procedure for requesting a new card <em>(cost: \u20ac5.00)<\/em>.<br \/><strong>The service will no longer be available until the new card, received by post<\/strong> <em>(at a cost of \u20ac7.00)<\/em> <strong>or collected free of charge at the ski resort, has been activated.\u00a0<\/strong>[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:30px;\"><\/div><style>.vcex-image-carousel.vcex_6ad971e1b2b18 .entry-details{font-size:11px;}<\/style><style class=\"vcex-carousel-preload-css\">.vcex_6ad971e1b3556{--wpex-carousel-gap:15px;}.vcex_6ad971e1b3556{--wpex-carousel-columns:1;}.vcex_6ad971e1b3556.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+2)){display:flex!important;}@media only screen and (min-width: 480px) {.vcex_6ad971e1b3556{--wpex-carousel-columns:2;}.vcex_6ad971e1b3556.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+3)){display:flex!important;}}@media only screen and (min-width: 768px) {.vcex_6ad971e1b3556{--wpex-carousel-columns:3;}.vcex_6ad971e1b3556.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display:flex!important;}}@media only screen and (min-width: 960px) {.vcex_6ad971e1b3556{--wpex-carousel-columns:3;}.vcex_6ad971e1b3556.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display:flex!important;}}<\/style><div class=\"vcex-image-carousel wpex-carousel wpex-carousel-images wpex-clr vcex-module owl-carousel wpex-carousel--render-onload vcex_6ad971e1b3556 arrwstyle-slim arrwpos-abs vcex_6ad971e1b2b18\" data-wpex-carousel=\"{&quot;dots&quot;:&quot;true&quot;,&quot;loop&quot;:&quot;false&quot;,&quot;slideBy&quot;:1,&quot;items&quot;:3,&quot;responsive&quot;:{&quot;0&quot;:{&quot;items&quot;:&quot;1&quot;},&quot;480&quot;:{&quot;items&quot;:&quot;2&quot;},&quot;768&quot;:{&quot;items&quot;:&quot;3&quot;},&quot;960&quot;:{&quot;items&quot;:3}},&quot;smartSpeed&quot;:150}\"><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"500\" height=\"1082\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-1.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-1.jpg 500w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-1-139x300.jpg 139w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-1-473x1024.jpg 473w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><div class=\"wpex-carousel-entry-details entry-details wpex-boxed wpex-first-mt-0 wpex-last-mb-0 wpex-clr\"><div class=\"wpex-carousel-entry-excerpt entry-excerpt wpex-my-15 wpex-text-pretty wpex-last-mb-0 wpex-clr\">Click on \"Request replacement card\"<\/div><\/div><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"500\" height=\"1082\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-2.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-2.jpg 500w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-2-139x300.jpg 139w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-2-473x1024.jpg 473w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><div class=\"wpex-carousel-entry-details entry-details wpex-boxed wpex-first-mt-0 wpex-last-mb-0 wpex-clr\"><div class=\"wpex-carousel-entry-excerpt entry-excerpt wpex-my-15 wpex-text-pretty wpex-last-mb-0 wpex-clr\">Select the replacement card you want to request<\/div><\/div><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"500\" height=\"1082\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-3.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-3.jpg 500w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-3-139x300.jpg 139w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-3-473x1024.jpg 473w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><div class=\"wpex-carousel-entry-details entry-details wpex-boxed wpex-first-mt-0 wpex-last-mb-0 wpex-clr\"><div class=\"wpex-carousel-entry-excerpt entry-excerpt wpex-my-15 wpex-text-pretty wpex-last-mb-0 wpex-clr\">Confirm the card lock<\/div><\/div><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"500\" height=\"1082\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-4.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-4.jpg 500w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-4-139x300.jpg 139w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-4-473x1024.jpg 473w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><div class=\"wpex-carousel-entry-details entry-details wpex-boxed wpex-first-mt-0 wpex-last-mb-0 wpex-clr\"><div class=\"wpex-carousel-entry-excerpt entry-excerpt wpex-my-15 wpex-text-pretty wpex-last-mb-0 wpex-clr\">Select whether you pick up in the area or ship<\/div><\/div><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"500\" height=\"1082\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-5.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-5.jpg 500w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-5-139x300.jpg 139w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-5-473x1024.jpg 473w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><div class=\"wpex-carousel-entry-details entry-details wpex-boxed wpex-first-mt-0 wpex-last-mb-0 wpex-clr\"><div class=\"wpex-carousel-entry-excerpt entry-excerpt wpex-my-15 wpex-text-pretty wpex-last-mb-0 wpex-clr\">Payment made!<\/div><\/div><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"500\" height=\"1082\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-6.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-6.jpg 500w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-6-139x300.jpg 139w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-da-bloccare-6-473x1024.jpg 473w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><div class=\"wpex-carousel-entry-details entry-details wpex-boxed wpex-first-mt-0 wpex-last-mb-0 wpex-clr\"><div class=\"wpex-carousel-entry-excerpt entry-excerpt wpex-my-15 wpex-text-pretty wpex-last-mb-0 wpex-clr\">Activate your new card!<\/div><\/div><\/div><\/div><div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:20px;\"><\/div>[vc_column_text css=&#8221;&#8221;]<span style=\"font-size: 21px;\"><strong>If the card is already blocked:<\/strong><\/span><\/p>\n<p>You can request a replacement card after blocking your existing card via your account in the app by selecting <strong>Request replacement card<\/strong> from the main menu.<br \/>Select the replacement cards you wish to request and proceed to purchase <em>(cost: \u20ac5.00 per card)<\/em>.<br \/><strong>The service will no longer be available until the new card, received by post<\/strong> <em>(at a cost of \u20ac7.00)<\/em> <strong>or collected free of charge at the resort, has been activated.<\/strong>[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:30px;\"><\/div><style>.vcex-image-carousel.vcex_6ad971e1b557f .entry-details{font-size:11px;}<\/style><style class=\"vcex-carousel-preload-css\">.vcex_6ad971e1b5e96{--wpex-carousel-gap:15px;}.vcex_6ad971e1b5e96{--wpex-carousel-columns:1;}.vcex_6ad971e1b5e96.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+2)){display:flex!important;}@media only screen and (min-width: 480px) {.vcex_6ad971e1b5e96{--wpex-carousel-columns:2;}.vcex_6ad971e1b5e96.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+3)){display:flex!important;}}@media only screen and (min-width: 768px) {.vcex_6ad971e1b5e96{--wpex-carousel-columns:3;}.vcex_6ad971e1b5e96.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display:flex!important;}}@media only screen and (min-width: 960px) {.vcex_6ad971e1b5e96{--wpex-carousel-columns:3;}.vcex_6ad971e1b5e96.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display:flex!important;}}<\/style><div class=\"vcex-image-carousel wpex-carousel wpex-carousel-images wpex-clr vcex-module owl-carousel wpex-carousel--render-onload vcex_6ad971e1b5e96 arrwstyle-slim arrwpos-abs vcex_6ad971e1b557f\" data-wpex-carousel=\"{&quot;dots&quot;:&quot;true&quot;,&quot;loop&quot;:&quot;false&quot;,&quot;slideBy&quot;:1,&quot;items&quot;:3,&quot;responsive&quot;:{&quot;0&quot;:{&quot;items&quot;:&quot;1&quot;},&quot;480&quot;:{&quot;items&quot;:&quot;2&quot;},&quot;768&quot;:{&quot;items&quot;:&quot;3&quot;},&quot;960&quot;:{&quot;items&quot;:3}},&quot;smartSpeed&quot;:150}\"><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"500\" height=\"1082\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-1.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-1.jpg 500w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-1-139x300.jpg 139w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-1-473x1024.jpg 473w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><div class=\"wpex-carousel-entry-details entry-details wpex-boxed wpex-first-mt-0 wpex-last-mb-0 wpex-clr\"><div class=\"wpex-carousel-entry-excerpt entry-excerpt wpex-my-15 wpex-text-pretty wpex-last-mb-0 wpex-clr\">Click on \"Request replacement card\"<\/div><\/div><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"500\" height=\"1082\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-2.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-2.jpg 500w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-2-139x300.jpg 139w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-2-473x1024.jpg 473w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><div class=\"wpex-carousel-entry-details entry-details wpex-boxed wpex-first-mt-0 wpex-last-mb-0 wpex-clr\"><div class=\"wpex-carousel-entry-excerpt entry-excerpt wpex-my-15 wpex-text-pretty wpex-last-mb-0 wpex-clr\">Select the replacement cards you want to request<\/div><\/div><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"500\" height=\"1082\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-3.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-3.jpg 500w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-3-139x300.jpg 139w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-3-473x1024.jpg 473w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><div class=\"wpex-carousel-entry-details entry-details wpex-boxed wpex-first-mt-0 wpex-last-mb-0 wpex-clr\"><div class=\"wpex-carousel-entry-excerpt entry-excerpt wpex-my-15 wpex-text-pretty wpex-last-mb-0 wpex-clr\">Select whether you pick up in the area or ship<\/div><\/div><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"500\" height=\"1082\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-4.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-4.jpg 500w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-4-139x300.jpg 139w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-4-473x1024.jpg 473w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><div class=\"wpex-carousel-entry-details entry-details wpex-boxed wpex-first-mt-0 wpex-last-mb-0 wpex-clr\"><div class=\"wpex-carousel-entry-excerpt entry-excerpt wpex-my-15 wpex-text-pretty wpex-last-mb-0 wpex-clr\">Payment made!<\/div><\/div><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"500\" height=\"1082\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-5.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-5.jpg 500w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-5-139x300.jpg 139w, https:\/\/mypass.ski\/wp-content\/uploads\/2021\/04\/Card-bloccata-5-473x1024.jpg 473w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><div class=\"wpex-carousel-entry-details entry-details wpex-boxed wpex-first-mt-0 wpex-last-mb-0 wpex-clr\"><div class=\"wpex-carousel-entry-excerpt entry-excerpt wpex-my-15 wpex-text-pretty wpex-last-mb-0 wpex-clr\">Activate your new card!<\/div><\/div><\/div><\/div>[\/vc_tta_section][vc_tta_section title=&#8221;I already have a card, how do I activate it?&#8221; tab_id=&#8221;1769183858678-5a7a3f7e-84fb&#8221;][vc_column_text css=&#8221;&#8221;]\n<p data-path-to-node=\"5\">If you already have a MyPass Ski Card, you still need to add a skier in the app in order to activate it. The space to enter the card code will only appear after you have configured the skier.<\/p>\n<p>&nbsp;<\/p>\n<p data-path-to-node=\"6\">Follow these steps:<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"1\" data-path-to-node=\"7\">\n<li>\n<p data-path-to-node=\"7,0,0\">Go to the <b data-index-in-node=\"17\" data-path-to-node=\"7,0,0\">Add a skier<\/b> section.<\/p>\n<\/li>\n<li>Select the option <b data-index-in-node=\"20\" data-path-to-node=\"7,1,0\">&#8220;Free pickup in the area&#8221;<\/b> (required to proceed with configuration).<\/li>\n<li>\n<p data-path-to-node=\"7,2,0\">Complete the purchase of the service for the skier.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"7,3,0\">Once you have created your profile, select the skier and scroll down to enter the code on your card.<\/p>\n<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:30px;\"><\/div>[vc_tta_accordion style=&#8221;modern&#8221; color=&#8221;white&#8221; c_align=&#8221;left&#8221; c_icon=&#8221;chevron&#8221; c_position=&#8221;left&#8221; active_section=&#8221;&#8221; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; title=&#8221;Error messages at turnstiles&#8221;][vc_tta_section title=&#8221;Pending payment&#8221; tab_id=&#8221;1729761838335-41409068-f2e5&#8243;][vc_column_text css=&#8221;&#8221;]<strong>Reason:<\/strong><br \/>There is a failed payment for at least one skier in your account.<\/p>\n<p><strong>Solution:<\/strong><br \/>Log into your account in the MyPass Ski app and complete the pending payment, if necessary<br \/>by changing the credit or prepaid card entered. It takes 10 minutes after payment to<br \/>have the cards active again.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Expired credit card&#8221; tab_id=&#8221;1729761838373-87fc6673-9907&#8243;][vc_column_text css=&#8221;&#8221;]<strong>Reason:<\/strong><br \/>The credit or prepaid card you entered as a payment method is no longer valid.<\/p>\n<p><strong>Solution:<\/strong><br \/>Log into your account in the MyPass Ski app and enter a new credit or prepaid card<br \/>in the appropriate section. It takes 10 minutes after the payment method change to have<br \/>cards active again[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Credit card removed&#8221; tab_id=&#8221;1729761838415-20557fda-c41c&#8221;][vc_column_text css=&#8221;&#8221;]<strong>Reason:<\/strong><br \/>Payment card has been removed and consequently all cards have been blocked.<\/p>\n<p><strong>Solution:<\/strong><br \/>Log into your account in the MyPass Ski app and enter a new credit or prepaid card<br \/>in the appropriate section. It takes 10 minutes from entering the payment method to<br \/>have the cards active again.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Service expired&#8221; tab_id=&#8221;1729761838501-96790bcf-524c&#8221;][vc_column_text css=&#8221;&#8221;]<strong>Reason:<\/strong><br \/>The MyPass Ski service was not renewed for the skier cardholder.<br \/>If auto-renewal was active, it is possible that the<br \/>service renewal payment failed.<\/p>\n<p><strong>Solution:<\/strong><br \/>Log into your account in the MyPass Ski app and renew the service. It takes up to 10 minutes<br \/>from payment to have the cards active again.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Card disabled &#8211; Card replaced&#8221; tab_id=&#8221;1729761838583-20b1b3fb-ae0e&#8221;][vc_column_text css=&#8221;&#8221;]<strong>Reason:<br \/>\n<\/strong>The card you are using has been deactivated and has probably been replaced with another card.<\/p>\n<p><strong>Solution:<\/strong><br \/><a href=\"https:\/\/mypass.ski\/en\/contact-us\/\">Contact support<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Card blocked by user&#8221; tab_id=&#8221;1729762134052-b7a7d069-e3ba&#8221;][vc_column_text css=&#8221;&#8221;]<strong>Reason:<\/strong><br \/>you requested a card lock independently from the app, perhaps due to loss.<\/p>\n<p><strong>Solution:<\/strong><br \/>Blocked cards can only be unlocked by support following a phone call from<br \/>by the account holder.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Not valid&#8221; tab_id=&#8221;1729762196291-4e6d2f20-0f04&#8243;][vc_column_text css=&#8221;&#8221;]<strong>Reason:<\/strong><br \/>The MyPass Ski service related to the skier cardholder has expired or there was a problem<br \/>when reactivating the service on the card.<\/p>\n<p><strong>Solution:<\/strong><br \/>Check in your account in the MyPass Ski app and in the skier&#8217;s profile that the service has been<br \/>renewed. If not, renew the service and within 2 minutes the card will start working again.<br \/>If the service has already been renewed, contact support instead.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;There is no access and nothing appears&#8221; tab_id=&#8221;1729762236061-5bd14d3b-8439&#8243;][vc_column_text css=&#8221;&#8221;]<strong>Reason:<\/strong><br \/>The MyPass card has not been activated in the skier\u2019s profile in the MyPass Ski app, or it is physically damaged<\/p>\n<p><strong>Solution:<\/strong><br \/>Log in to your account in the MyPass Ski app, select the skier by clicking on their icon\/card and<br \/>enter the card code in the field provided. The card will start working again within 2 minutes.<\/p>\n<p>If, on the other hand, the card is physically damaged, please ask for a new one at the ticket office and <a href=\"https:\/\/mypass.ski\/en\/contact-us\/\">contact us<\/a> to arrange for a replacement.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"templatera_shortcode\"><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1696398407157{padding-top: 20px !important;padding-bottom: 20px !important;background-color: rgba(105,192,249,0.2) !important;*background-color: rgb(105,192,249) !important;border-radius: 20px !important;}<\/style><div class=\"vc_row wpb_row vc_row-fluid wpex-relative hidden-phone\"><div class=\"wpb_column vc_column_container vc_col-sm-4\/5 wpex-vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1696398407157\"><div class=\"wpb_wrapper\"><style>.vcex-icon-box.vcex_6ad971e1b87b1 .vcex-icon-box-image{width:100px;}<\/style><div class=\"vcex-module vcex-icon-box vcex-icon-box-one wpex-flex wpex-items-center wpex-text-left vcex_6ad971e1b87b1\"><div class=\"vcex-icon-box-symbol vcex-icon-box-symbol--image wpex-flex-shrink-0 wpex-mr-20\"><img loading=\"lazy\" class=\"vcex-icon-box-image wpex-align-middle\" decoding=\"async\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Icona-centro-assistenza-100x100.png\" alt=\"\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Icona-centro-assistenza-100x100.png 100w, https:\/\/mypass.ski\/wp-content\/uploads\/Icona-centro-assistenza-200x200.png 200w, https:\/\/mypass.ski\/wp-content\/uploads\/Icona-centro-assistenza-70x70.png 70w, https:\/\/mypass.ski\/wp-content\/uploads\/Icona-centro-assistenza.png 450w\" width=\"100\" height=\"100\"><\/div><div class=\"vcex-icon-box-text wpex-flex-grow\"><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p><span style=\"font-size: 18px\">Didn&#8217;t find the answers you were looking for?<\/span><\/p>\n<p id=\"myButtonId\" style=\"cursor: pointer\"><a href=\"https:\/\/mypass.ski\/en\/contact-us\/\"><span style=\"font-size: 18px\"><strong>Contact us!<\/strong><\/span><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-1\/5\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid wpex-relative visible-phone\"><div class=\"wpb_column vc_column_container vc_col-sm-12 wpex-vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1696398407157\"><div class=\"wpb_wrapper\"><style>.vcex-icon-box.vcex_6ad971e1baa44 .vcex-icon-box-content{font-size:14px;}.vcex-icon-box.vcex_6ad971e1baa44 .vcex-icon-box-image{width:70px;}<\/style><div class=\"vcex-module vcex-icon-box vcex-icon-box-one wpex-flex wpex-items-center wpex-text-left vcex_6ad971e1baa44\"><div class=\"vcex-icon-box-symbol vcex-icon-box-symbol--image wpex-flex-shrink-0 wpex-mr-20\"><img loading=\"lazy\" class=\"vcex-icon-box-image wpex-align-middle\" decoding=\"async\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Icona-centro-assistenza-70x70.png\" alt=\"\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Icona-centro-assistenza-70x70.png 70w, https:\/\/mypass.ski\/wp-content\/uploads\/Icona-centro-assistenza-100x100.png 100w, https:\/\/mypass.ski\/wp-content\/uploads\/Icona-centro-assistenza-200x200.png 200w, https:\/\/mypass.ski\/wp-content\/uploads\/Icona-centro-assistenza.png 450w\" width=\"70\" height=\"70\"><\/div><div class=\"vcex-icon-box-text wpex-flex-grow\"><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p><span style=\"font-size: 14px\">Didn&#8217;t find the answers you were looking for?<\/span><\/p>\n<p id=\"myButtonId\" style=\"cursor: pointer\"><span style=\"font-size: 14px\"><a href=\"https:\/\/mypass.ski\/en\/contact-us\/\"><strong>Contact us!<\/strong><\/a><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":0,"parent":7253,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-7431","page","type-page","status-publish","hentry","entry","no-media"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help Center MyPass Ski | Add new skier<\/title>\n<meta name=\"description\" content=\"To use MyPass Ski, you need to register on the mypass.ski website or via the app and follow the step-by-step guide by completing the registration form\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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