{"id":7760,"date":"2021-04-06T10:01:25","date_gmt":"2021-04-06T10:01:25","guid":{"rendered":"https:\/\/mypass.ski\/help-center\/enter-your-payment-method\/"},"modified":"2025-12-02T15:42:31","modified_gmt":"2025-12-02T13:42:31","slug":"payments","status":"publish","type":"page","link":"https:\/\/mypass.ski\/en\/help-center\/payments\/","title":{"rendered":"Payments"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column][vc_tta_accordion style=&#8221;modern&#8221; color=&#8221;white&#8221; c_align=&#8221;left&#8221; c_icon=&#8221;chevron&#8221; c_position=&#8221;left&#8221; active_section=&#8221;&#8221; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; title=&#8221;PAYMENTS AND REFUNDS&#8221;][vc_tta_section title=&#8221;Enter your payment method&#8221; tab_id=&#8221;1715767670349-606639c9-9674&#8243;][vc_column_text css=&#8221;&#8221;]It is possible to add a payment method by accessing your MyPass account from the app or website and clicking on <i>Payments<\/i> &gt; <em>Add a payment method<\/em>.[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:30px;\"><\/div><style>.vcex-image-carousel.vcex_69e92ab10c95d .entry-details{font-size:11px;}<\/style><style class=\"vcex-carousel-preload-css\">.vcex_69e92ab10d330{--wpex-carousel-gap:15px;}.vcex_69e92ab10d330{--wpex-carousel-columns:1;}.vcex_69e92ab10d330.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+2)){display: flex !important;}@media only screen and (min-width: 480px) {.vcex_69e92ab10d330{--wpex-carousel-columns:2;}.vcex_69e92ab10d330.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+3)){display: flex !important;}}@media only screen and (min-width: 768px) {.vcex_69e92ab10d330{--wpex-carousel-columns:3;}.vcex_69e92ab10d330.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display: flex !important;}}@media only screen and (min-width: 960px) {.vcex_69e92ab10d330{--wpex-carousel-columns:3;}.vcex_69e92ab10d330.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display: flex !important;}}<\/style><div class=\"vcex-image-carousel wpex-carousel wpex-carousel-images wpex-clr vcex-module owl-carousel wpex-carousel--render-onload vcex_69e92ab10d330 arrwstyle-slim arrwpos-abs vcex_69e92ab10c95d\" data-wpex-carousel=\"{&quot;dots&quot;:&quot;true&quot;,&quot;loop&quot;:&quot;false&quot;,&quot;slideBy&quot;:1,&quot;items&quot;:3,&quot;responsive&quot;:{&quot;0&quot;:{&quot;items&quot;:&quot;1&quot;},&quot;480&quot;:{&quot;items&quot;:&quot;2&quot;},&quot;768&quot;:{&quot;items&quot;:&quot;3&quot;},&quot;960&quot;:{&quot;items&quot;:3}},&quot;smartSpeed&quot;:150}\"><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"1080\" height=\"2308\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-1.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-1.jpg 1080w, https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-1-768x1641.jpg 768w, https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-1-719x1536.jpg 719w, https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-1-958x2048.jpg 958w, https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-1-600x1282.jpg 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"1080\" height=\"2304\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-2.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-2.jpg 1080w, https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-2-768x1638.jpg 768w, https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-2-720x1536.jpg 720w, https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-2-960x2048.jpg 960w, https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-2-600x1280.jpg 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"1080\" height=\"2308\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-3.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-3.jpg 1080w, https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-3-768x1641.jpg 768w, https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-3-719x1536.jpg 719w, https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-3-958x2048.jpg 958w, https:\/\/mypass.ski\/wp-content\/uploads\/Metodo-pagamento-3-600x1282.jpg 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div><\/div>[\/vc_tta_section][vc_tta_section title=&#8221;Change the payment method&#8221; tab_id=&#8221;1715776184831-72b75f74-9c69&#8243;][vc_column_text css=&#8221;&#8221;]It is possible to change the payment method at any time by accessing the app or website, in the <i>Payments<\/i> section and clicking on the pencil icon next to the already associated credit card details.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Delete payment method&#8221; tab_id=&#8221;1715776235562-8a9791f1-bf4e&#8221;][vc_column_text css=&#8221;&#8221;]It is possible to delete the payment method at any time by accessing the app or website, in the <em>Payments<\/em> section. Swipe left on the associated card and a trash bin icon will appear, which can be used to remove the data.[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:30px;\"><\/div><style>.vcex-image-carousel.vcex_69e92ab10e2bf .entry-details{font-size:11px;}<\/style><style class=\"vcex-carousel-preload-css\">.vcex_69e92ab10e773{--wpex-carousel-gap:15px;}.vcex_69e92ab10e773{--wpex-carousel-columns:1;}.vcex_69e92ab10e773.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+2)){display: flex !important;}@media only screen and (min-width: 480px) {.vcex_69e92ab10e773{--wpex-carousel-columns:2;}.vcex_69e92ab10e773.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+3)){display: flex !important;}}@media only screen and (min-width: 768px) {.vcex_69e92ab10e773{--wpex-carousel-columns:3;}.vcex_69e92ab10e773.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display: flex !important;}}@media only screen and (min-width: 960px) {.vcex_69e92ab10e773{--wpex-carousel-columns:3;}.vcex_69e92ab10e773.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display: flex !important;}}<\/style><div class=\"vcex-image-carousel wpex-carousel wpex-carousel-images wpex-clr vcex-module owl-carousel wpex-carousel--render-onload vcex_69e92ab10e773 arrwstyle-slim arrwpos-abs vcex_69e92ab10e2bf\" data-wpex-carousel=\"{&quot;dots&quot;:&quot;true&quot;,&quot;loop&quot;:&quot;false&quot;,&quot;slideBy&quot;:1,&quot;items&quot;:3,&quot;responsive&quot;:{&quot;0&quot;:{&quot;items&quot;:&quot;1&quot;},&quot;480&quot;:{&quot;items&quot;:&quot;2&quot;},&quot;768&quot;:{&quot;items&quot;:&quot;3&quot;},&quot;960&quot;:{&quot;items&quot;:3}},&quot;smartSpeed&quot;:150}\"><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"1080\" height=\"2308\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Elimina-carta-1.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Elimina-carta-1.jpg 1080w, https:\/\/mypass.ski\/wp-content\/uploads\/Elimina-carta-1-768x1641.jpg 768w, https:\/\/mypass.ski\/wp-content\/uploads\/Elimina-carta-1-719x1536.jpg 719w, https:\/\/mypass.ski\/wp-content\/uploads\/Elimina-carta-1-958x2048.jpg 958w, https:\/\/mypass.ski\/wp-content\/uploads\/Elimina-carta-1-600x1282.jpg 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"1080\" height=\"2307\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/Elimina-carta-2.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/Elimina-carta-2.jpg 1080w, https:\/\/mypass.ski\/wp-content\/uploads\/Elimina-carta-2-768x1641.jpg 768w, https:\/\/mypass.ski\/wp-content\/uploads\/Elimina-carta-2-719x1536.jpg 719w, https:\/\/mypass.ski\/wp-content\/uploads\/Elimina-carta-2-959x2048.jpg 959w, https:\/\/mypass.ski\/wp-content\/uploads\/Elimina-carta-2-600x1282.jpg 600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div><\/div>[\/vc_tta_section][vc_tta_section title=&#8221;Accepted payment methods&#8221; tab_id=&#8221;1715776260239-8988802b-b7d6&#8243;][vc_column_text css=&#8221;&#8221;]Credit, debit and prepaid cards active on Visa or Mastercard circuit are accepted.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;See all Payments&#8221; tab_id=&#8221;1715776286659-73f1eb11-a7cd&#8221;][vc_column_text]You can check all the charges for skiing days by accessing your User Area from the app or from the website, using the &#8220;<em>Payments<\/em>&#8221; button.[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:30px;\"><\/div><style>.vcex-image-carousel.vcex_69e92ab10ef3b .entry-details{font-size:11px;}<\/style><style class=\"vcex-carousel-preload-css\">.vcex_69e92ab10f42a{--wpex-carousel-gap:15px;}.vcex_69e92ab10f42a{--wpex-carousel-columns:1;}.vcex_69e92ab10f42a.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+2)){display: flex !important;}@media only screen and (min-width: 480px) {.vcex_69e92ab10f42a{--wpex-carousel-columns:2;}.vcex_69e92ab10f42a.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+3)){display: flex !important;}}@media only screen and (min-width: 768px) {.vcex_69e92ab10f42a{--wpex-carousel-columns:3;}.vcex_69e92ab10f42a.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display: flex !important;}}@media only screen and (min-width: 960px) {.vcex_69e92ab10f42a{--wpex-carousel-columns:3;}.vcex_69e92ab10f42a.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display: flex !important;}}<\/style><div class=\"vcex-image-carousel wpex-carousel wpex-carousel-images wpex-clr vcex-module owl-carousel wpex-carousel--render-onload vcex_69e92ab10f42a arrwstyle-slim arrwpos-abs vcex_69e92ab10ef3b\" data-wpex-carousel=\"{&quot;dots&quot;:&quot;true&quot;,&quot;loop&quot;:&quot;false&quot;,&quot;slideBy&quot;:1,&quot;items&quot;:3,&quot;responsive&quot;:{&quot;0&quot;:{&quot;items&quot;:&quot;1&quot;},&quot;480&quot;:{&quot;items&quot;:&quot;2&quot;},&quot;768&quot;:{&quot;items&quot;:&quot;3&quot;},&quot;960&quot;:{&quot;items&quot;:3}},&quot;smartSpeed&quot;:150}\"><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"375\" height=\"667\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/2019\/12\/area-utente-card-movimenti.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/2019\/12\/area-utente-card-movimenti.jpg 375w, https:\/\/mypass.ski\/wp-content\/uploads\/2019\/12\/area-utente-card-movimenti-169x300.jpg 169w\" sizes=\"(max-width: 375px) 100vw, 375px\" \/><\/figure><div class=\"wpex-carousel-entry-details entry-details wpex-boxed wpex-first-mt-0 wpex-last-mb-0 wpex-clr\"><div class=\"wpex-carousel-entry-excerpt entry-excerpt wpex-my-15 wpex-text-pretty wpex-last-mb-0 wpex-clr\">Access the \"Movements\" section<\/div><\/div><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"375\" height=\"667\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/2019\/12\/card-movimenti.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/2019\/12\/card-movimenti.jpg 375w, https:\/\/mypass.ski\/wp-content\/uploads\/2019\/12\/card-movimenti-169x300.jpg 169w\" sizes=\"(max-width: 375px) 100vw, 375px\" \/><\/figure><div class=\"wpex-carousel-entry-details entry-details wpex-boxed wpex-first-mt-0 wpex-last-mb-0 wpex-clr\"><div class=\"wpex-carousel-entry-excerpt entry-excerpt wpex-my-15 wpex-text-pretty wpex-last-mb-0 wpex-clr\">Select skier<\/div><\/div><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"375\" height=\"667\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/2019\/12\/mesi-movimenti.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/2019\/12\/mesi-movimenti.jpg 375w, https:\/\/mypass.ski\/wp-content\/uploads\/2019\/12\/mesi-movimenti-169x300.jpg 169w\" sizes=\"(max-width: 375px) 100vw, 375px\" \/><\/figure><div class=\"wpex-carousel-entry-details entry-details wpex-boxed wpex-first-mt-0 wpex-last-mb-0 wpex-clr\"><div class=\"wpex-carousel-entry-excerpt entry-excerpt wpex-my-15 wpex-text-pretty wpex-last-mb-0 wpex-clr\">Select the month you are interested in<\/div><\/div><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"375\" height=\"667\" src=\"https:\/\/mypass.ski\/wp-content\/uploads\/2019\/12\/movimenti-lista.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"\" data-no-lazy=\"1\" srcset=\"https:\/\/mypass.ski\/wp-content\/uploads\/2019\/12\/movimenti-lista.jpg 375w, https:\/\/mypass.ski\/wp-content\/uploads\/2019\/12\/movimenti-lista-169x300.jpg 169w\" sizes=\"(max-width: 375px) 100vw, 375px\" \/><\/figure><div class=\"wpex-carousel-entry-details entry-details wpex-boxed wpex-first-mt-0 wpex-last-mb-0 wpex-clr\"><div class=\"wpex-carousel-entry-excerpt entry-excerpt wpex-my-15 wpex-text-pretty wpex-last-mb-0 wpex-clr\">Scroll to view all movements<\/div><\/div><\/div><\/div>[\/vc_tta_section][vc_tta_section title=&#8221;Linking multiple accounts to the same payment card&#8221; tab_id=&#8221;1715776307412-40e32f67-09df&#8221;][vc_column_text]Each MyPass user can activate at most one account with the same email. However, it is possible to link the same credit card to two different MyPass accounts.<br \/>It is also possible to link multiple skiers (card holders) on the same account: each card is personal and non-transferable, in the name of the person who will use it (first name, last name and date of birth).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can&apos;t complete a payment?&#8221; tab_id=&#8221;1715776333789-661da04d-4d76&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;26539&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221; el_class=&#8221;alternativePayments&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]Can&#8217;t complete a payment? Open the app, go to the &#8220;Pending Payments&#8221; section, and then tap &#8220;Retry Payment&#8221;.<\/p>\n<p>If you encounter difficulties and are sure of your card&#8217;s availability and validity, tap the &#8220;Alternative Payment&#8221; option.<br \/>If the problems persist, contact our <a href=\"https:\/\/mypass.ski\/en\/contact-us\/\"><strong>customer support<\/strong><\/a>.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Is it possible to request an invoice for payments made?&#8221; tab_id=&#8221;1715776474473-1d5dbcf2-c503&#8243;][vc_column_text]Invoices can be requested for payments related to the cost of the MyPass Ski service (service activation\/renewal, replacement card and additional card) by sending an email to <a href=\"mailto:assistenza@mypass.cc\">assistenza@mypass.cc<\/a><\/p>\n<p>MyPass Ski cannot provide invoices related to ski day payments; if needed, we recommend contacting the ski area in question.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can you apply spending limits to a StarPass\/MyPass card after purchasing a ski pass at the ticket office?&#8221; tab_id=&#8221;1764675565672-2a798384-2706&#8243;][vc_column_text css=&#8221;&#8221;]No, it is not possible to purchase a traditional ticket and then request the application of spending limits or pay-per-use rates on a StarPass\/MyPass card that was not used at the time of access.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;If I use a ski pass and a MyPass card at the same time, am I entitled to a refund?&#8221; tab_id=&#8221;1764675571288-10a54885-b177&#8243;][vc_column_text css=&#8221;&#8221;]No. The simultaneous use of a ski pass and a MyPass card does not entitle you to any refund, either total or partial.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why did I receive a charge from MyPass even though I am not skiing? Can I get a refund?&#8221; tab_id=&#8221;1764675790452-6caf679d-578d&#8221;][vc_column_text css=&#8221;&#8221;]\n<p data-end=\"140\" data-start=\"85\">There may be two main reasons for the reported charge:<\/p>\n<ol>\n<li data-end=\"515\" data-start=\"142\">\n<p data-end=\"515\" data-start=\"145\"><strong data-end=\"184\" data-start=\"145\">Automatic renewal of the service<\/strong>: the charge may result from automatic renewal, which remains active at the discretion and responsibility of the customer. As indicated in the terms and conditions accepted upon registration (Art. 9) and considering that the renewal notice is sent by email 7 days in advance, it is not possible to refund the subscription cost.<\/p>\n<\/li>\n<li data-end=\"887\" data-start=\"517\">\n<p data-end=\"887\" data-start=\"520\"><strong data-end=\"555\" data-start=\"520\">Payment accounting<\/strong>: The charge displayed may not be a double payment, but rather the normal accounting of the payment already made. We invite you to check the transactions on your account statement or verify with your bank. If it is indeed a double charge, please contact our customer service for assistance.<\/p>\n<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:30px;\"><\/div>[vc_tta_accordion style=&#8221;modern&#8221; color=&#8221;white&#8221; c_align=&#8221;left&#8221; c_icon=&#8221;chevron&#8221; c_position=&#8221;left&#8221; active_section=&#8221;&#8221; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; title=&#8221;WELFARE&#8221;][vc_tta_section title=&#8221;Welfare &#8211; BitQ: what is it?&#8221; tab_id=&#8221;1715776522332-f48eeebc-0fb3&#8243;][vc_column_text]BitQ is a <strong>multichannel ticketing platform<\/strong> specifically for B2B markets. It aims to serve the b2b world in the simple and effective creation, distribution, and management of tickets, coupons, and vouchers (i.e., digital securities).<br \/>For the past few years BitQ has partnered with MyPass, whereby holders of a BitQ wallet (welfare) can use it in the MyPass Ski app, in addition to or as an alternative to a Credit Card.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I upload my BitQ credit to MyPass?&#8221; tab_id=&#8221;1715776581822-7fd18767-eb9b&#8221;][vc_column_text]You don&#8217;t have to do anything. BitQ credit is automatically recognized during registration, and can be viewed in the MyPass Ski app in the &#8220;Payment Methods&#8221; section.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do welfare credits have an expiration date?&#8221; tab_id=&#8221;1733477143653-5220675f-d162&#8243;][vc_column_text css=&#8221;&#8221;]\n<div class=\"bx-im-message-default__container\">\n<div class=\"bx-im-message-default-content__container bx-im-message-default-content__scope\">\n<div class=\"bx-im-message-default-content__bottom-panel\">\n<div class=\"bx-im-message-default-content__status-container\">\n<p>Expiration of welfare credits varies by provider:<\/p>\n<ul>\n<li><strong>Edenred<\/strong>: vouchers expire at the end of the current season at the time of purchase, and are valid for a single day of skiing, regardless of the cost at the ski area.<\/li>\n<li><strong>BitQ<\/strong><span style=\"background-color: var(--wpex-surface-1); letter-spacing: 0px;\"><strong> Snow Tickets<\/strong> : BitQ snow tickets expire at the end of the season following the current season<\/span>.\n<div class=\"bx-im-message-default__container\">\n<div class=\"bx-im-message-default-content__container bx-im-message-default-content__scope\">\n<div class=\"bx-im-message-default-content__bottom-panel\">\n<div class=\"bx-im-message-default-content__status-container\"><\/div>\n<p><\/div>\n<p><\/div>\n<p><\/div>\n<\/li>\n<p><\/ul>\n<p><\/div>\n<p><\/div>\n<p><\/div>\n<p><\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Does the welfare credit include insurance ?&#8221; tab_id=&#8221;1715776616167-c66d2a12-9fa6&#8243;][vc_column_text css=&#8221;&#8221;]\n<p data-renderer-start-pos=\"776\">Insurance is compulsory from January 2022 and must be taken out independently by the skier, choosing the type that suits him or her best from the various insurance proposals on the market.<br \/>\nInsurance is a service untied from MyPass.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why doesn&apos;t the app recognize my BitQ\/welfare credit?&#8221; tab_id=&#8221;1715776637949-b6865fca-2709&#8243;][vc_column_text]\nThe most common situation is that one has registered with an email at BitQ, and with a different <strong>email<\/strong> through MyPass (generally the company <strong>email<\/strong> is used for BitQ registration, and the personal email is used for MyPass registration). For this reason, automatic association during registration cannot be done.<\/p>\n<p>In this case, it is necessary to call MyPass support, which will associate the BitQ account with the MyPass account and solve the problem.<br \/>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How much is a BitQ ticket worth in euros?&#8221; tab_id=&#8221;1715776650161-16a8e587-cad1&#8243;][vc_column_text]\n<p data-renderer-start-pos=\"776\">A BitQ snow ticket is worth <strong>\u20ac6<\/strong>.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why do I no longer have Welfare credit, despite not having fully utilized it?&#8221; tab_id=&#8221;1715776668323-a40d9daf-73d9&#8243;][vc_column_text]\n<p data-renderer-start-pos=\"776\">Let&#8217;s take an example, to clarify: the user has a remaining credit of 2 snow tickets (for a total of 6\u20ac * 2 = 12\u20ac). The next ski trip results in a charge of 7\u20ac. The system will have to use both 2 snow tickets, because one alone would not be enough. Therefore, the remaining 5\u20ac is considered as lost credit.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How many snow tickets do I need in order for the system to recognize the BitQ wallet as a valid payment method when registering a card, as an alternative to, for example, a Credit Card?&#8221; tab_id=&#8221;1715776701003-57905f0a-3f66&#8243;][vc_column_text]\n<p data-renderer-start-pos=\"776\">The availability of <strong>10<\/strong> snow tickets <strong>for each skier associated with the user is required.<\/strong><\/p>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:30px;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"templatera_shortcode\"><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1696398407157{padding-top: 20px !important;padding-bottom: 20px !important;background-color: rgba(105,192,249,0.2) !important;*background-color: 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https:\/\/mypass.ski\/wp-content\/uploads\/Icona-centro-assistenza-70x70.png 70w, https:\/\/mypass.ski\/wp-content\/uploads\/Icona-centro-assistenza.png 450w\" width=\"100\" height=\"100\"><\/div><div class=\"vcex-icon-box-text wpex-flex-grow\"><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p><span style=\"font-size: 18px\">Didn&#8217;t find the answers you were looking for?<\/span><\/p>\n<p id=\"myButtonId\" style=\"cursor: pointer\"><a href=\"https:\/\/mypass.ski\/en\/contact-us\/\"><span style=\"font-size: 18px\"><strong>Contact us!<\/strong><\/span><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-1\/5\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid wpex-relative visible-phone\"><div class=\"wpb_column vc_column_container vc_col-sm-12 wpex-vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1696398407157\"><div 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wpex-flex-grow\"><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p><span style=\"font-size: 14px\">Didn&#8217;t find the answers you were looking for?<\/span><\/p>\n<p id=\"myButtonId\" style=\"cursor: pointer\"><span style=\"font-size: 14px\"><a href=\"https:\/\/mypass.ski\/en\/contact-us\/\"><strong>Contact us!<\/strong><\/a><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":0,"parent":7253,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-7760","page","type-page","status-publish","hentry","entry","no-media"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help Center MyPass Ski | Enter your payment 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