Help Center MyPass Ski

Using the “Add new skier” button you can:

• Activate a card that you already have
• Request a card and collect it at the ski area
• Request a card and receive it by post

* If both ski cards are required for the same skier in the same shopping cart to be able to ski in all areas, the second ski card costs € 3. If the purchase of the second ski card is requested in a second time, it costs € 5.

If you do not have a MyPass card, from your User Area, after clicking the button “Add new skier” choose the option “I do not have a MyPass Ski card” and follow the wizard to complete the request (indicate whether the ski area where you are going to ski is Andalo Paganella or not, enter or confirm the data of the card holder) choose how you want to receive the card and proceed to payment.

*If for the same skier in the same cart you require both ski cards to be able to ski in all ski areas the second ski card has a cost of 3 €. If it is requested later the purchase of the second ski card has a cost of € 5 .

After applying for the MyPass Ski card and confirming the card holder’s information by choosing the “Pickup in ski area” option, you can pick up the MyPass Ski card at any of the ticket offices or pickup points listed on the MyPass Ski website or on the app in the “Ski Areas” section.
Una volta ritirata, la card va attivata dalla propria Area Utente, inserendo il codice della card MyPass, in corrispondenza della card da attivare.

After applying for the MyPass Ski card and confirming the card holder’s information, choosing the “Ship Home” option, you will be asked to specify the shipping address. In this way, the card will be sent to you by priority mail to the specified address in 4 to 7 working days (excluding Saturdays, Sundays and various holidays). Once obtained, the card must be activated from your User Area, by entering the code of the MyPass card, under the card to be activated. Remember that the card is not named, but becomes so only at the moment of activation by entering the code in one’s user profile.

• If you have already purchased the service and received the card by post, or collected directly in the ski resorts, enter your account from the app or your web User Area, and in correspondence with the card to be activated, enter the code found on the card in your hands.
• If you have not yet purchased the service and have received the card in another way (for example in information stands, ticket offices, ski rentals and schools, etc.), access your Login Area and click on “Add new skier” and then ” Activate a MyPass Ski card ”and enter the code shown on the back, bottom right, of your MyPass card.

The card is activated within a few minutes, after entering the card* code in correspondence with the card requested by the app or site.

* From the App (android and Ios) it is possible to activate by RFID scanning (automatic insertion of the card code), placing the card under the phone which will recognize and insert the card code

You can request additional MyPass cards from your User Area by using the “Add New Skier” button and following the wizard.

If you already have a card for all ski areas, you can request an additional Paganella / Monte Bondone MyPass card from your User Area by clicking on the Mypass card you have already activated or requested, and click the REQUEST CARD (Paganella- €. 5,00)* button.
You can request an additional Paganella card, for each MyPass card already active in your User Area max 5 MyPass cards (No Paganella) and related 5 cards (Paganella).

*The MyPass card is valid in all affiliated resorts with the exception of the Andalo Paganella area. For the latter, it is necessary to activate/apply for a special card at an additional cost of €5.00. When renewing the cards, you will pay a single fee for both types of cards.

If you already have a card for the area of Andalo Paganella and/or Monte Bondone, you can request an additional MyPass card (NO Paganella), valid in all other affiliated areas, from your User Area, by clicking on the Mypass Paganella card you have already activated or requested, and click the REQUEST CARD (No Paganella- €. 5,00)* button.
You can request an additional No Paganella card, for each Paganella card already active in your User Area (max 5 MyPass (No Paganella)cards and related 5 (Paganella) cards.

*The MyPass card is valid in all affiliated resorts with the exception of the Andalo Paganella area. For the latter, it is necessary to activate/apply for a special card at an additional cost of €5.00. When renewing the cards, you will pay a single fee for both types of cards.

The default setting is that the card is automatically renewed when it expires with the associated annual fee payment. To change the renewal conditions, you can access your User Area at any time by changing the check on the box for automatic renewal.

You can block cards from your account in the app at any time by selecting Block Cards from the main menu.
Select the cards you want to block and click on “Block” and confirm the action.
By blocking the card, the service will no longer be usable until a new card is requested (and subsequently activated).

If the card has been blocked by mistake contact support for unlocking.

You can request a replacement card from your account by selecting Request replacement card from the main menu.
Select the cards to be replaced. Each sci card that needs to be replaced must be locked, the system will ask if it is safe to lock it. When the card is blocked there will be the procedure for requesting a new card (cost € 5.00) .
The service will no longer be available until the activation of a new card received by mail (at a cost of € 3.50) or picked up free of charge in the ski resort.

You can request a replacement card after blocking the card previously from your account in the app by selecting Request replacement card from the main menu.
Select the replacement cards you want to request and proceed to purchase (cost € 5.00 per card).
The service will no longer be available until a new card received by mail (at a cost of € 3.50) or picked up free of charge at the district is activated.

You can delete one or more skiers by emailing [email protected]

The application of special rates in ski lifts based on age depends on agreements with each individual ski area. To check for reduced rates agreed with the MyPass Ski service, simply go to the page dedicated to each individual ski area on our MyPass Ski website or app.
 In order to take advantage of the discounted rates, it is necessary to upload from the app or from the site, at the card entitled to the reduction, an identity document (your choice of Italian ID card, Italian driver’s license or passport) and photo, scroll and accept the minor data processing.

Attention is paid to:

the health card is not considered valid for certification purposes;
make sure the document uploaded, is legible;
images in pdf format cannot be used. Please use images with jpeg/jpg or png format;
you must upload the complete front and back document (so open the document and photograph the open document both front and back), for passport you must upload the same photo front and back;
the photo to be uploaded must be clearly visible, uncovered face, in close-up and must depict only the card holder card type photo (group photos, with pets, profile photos and photos with too much background are not valid);
uploading the photo, is mandatory for all minors and for adults and seniors in order to take advantage of the consecutive days (mainly after the 8th day or depending on the ski resort’s instructions);
verify that you have uploaded the correct document at the relevant MyPass card;
verify that you have uploaded in the space at the document, the document and at the photo the photograph;
in order to save the uploaded documents, it is essential to accept the “consent to data processing” (after entering the documents and photo, scroll up and put a check mark at the “I ACCEPT AND AGREE”);

If the documents do not meet the above requirements, the card will not be considered certified: in that case we will be forced, as expressly imposed by the ski resort, to consider all cards as “adult cards” and then charge the corresponding full-price rate or, in the case of consecutive days, to discontinue the consecutiveness.