Help Center MyPass Ski

Using the “Add New Skier” button, you can:

• Activate a card that you already have
• Apply for a card and pick it up at the ski resort
• Apply for a card and receive it at home

The default setting is that the card is automatically renewed when it expires with the associated annual fee payment. To change the renewal conditions, you can access your User Area at any time by changing the check on the box for automatic renewal.

You can delete one or more skiers by emailing [email protected]

The application of special rates in ski lifts based on age depends on agreements with each individual ski area. To check for reduced rates agreed with the MyPass Ski service, simply go to the page dedicated to each individual ski area on our MyPass Ski website or app.
 In order to take advantage of the discounted rates, it is necessary to upload from the app or from the site, at the card entitled to the reduction, an identity document (your choice of Italian ID card, Italian driver’s license or passport) and photo, scroll and accept the minor data processing.

Attention is paid to:

the health card is not considered valid for certification purposes;
make sure the document uploaded, is legible;
images in pdf format cannot be used. Please use images with jpeg/jpg or png format;
you must upload the complete front and back document (so open the document and photograph the open document both front and back), for passport you must upload the same photo front and back;
the photo to be uploaded must be clearly visible, uncovered face, in close-up and must depict only the card holder card type photo (group photos, with pets, profile photos and photos with too much background are not valid);
uploading the photo, is mandatory for all minors and for adults and seniors in order to take advantage of the consecutive days (mainly after the 8th day or depending on the ski resort’s instructions);
verify that you have uploaded the correct document at the relevant MyPass card;
verify that you have uploaded in the space at the document, the document and at the photo the photograph;
in order to save the uploaded documents, it is essential to accept the “consent to data processing” (after entering the documents and photo, scroll up and put a check mark at the “I ACCEPT AND AGREE”);

If the documents do not meet the above requirements, the card will not be considered certified: in that case we will be forced, as expressly imposed by the ski resort, to consider all cards as “adult cards” and then charge the corresponding full-price rate or, in the case of consecutive days, to discontinue the consecutiveness.

If you do not have a MyPass card, from your User Area, after clicking the button “Add new skier” choose the option “I do not have a MyPass Ski card” and follow the wizard to complete the request (indicate whether the ski area where you are going to ski is Andalo Paganella or not, enter or confirm the data of the card holder) choose how you want to receive the card and proceed to payment.

*If for the same skier in the same cart you require both ski cards to be able to ski in all ski areas the second ski card has a cost of 3 €. If it is requested later the purchase of the second ski card has a cost of € 5 .

To get the card, you have several options:

• request it directly in the app as you add a new skier
• order the card on Amazon
• pick it up at one of our contracted ski resorts*.

*Currently it is not possible to pick up the card at the Aosta Valley ski resorts, with the exception of La Thuile.

• If you have already purchased the service and received the card in the mail, or picked up directly at ski resorts, log into your account from the app or your Web User Area, and at the card you wish to activate, enter the code you find on the card in your possession.
  If you have not yet purchased the service and have received the card in some other way (e.g. at information booths, ticket offices, rentals and ski schools, etc.), log in to your Login Area and click on “Add new skier” and then “Activate a MyPass Ski card” and enter the code on the back, bottom right corner, of your MyPass card.Card activation occurs within a few minutes after you enter the card code* at the card you requested from the app or site.*From the App (Android and iOS), activation by RFID scanning (automatic card code entry ) is possible by placing the card under the phone, which will recognize and enter the card code

You can block cards from your account in the app at any time by selecting Block Cards from the main menu.
Select the cards you want to block and click on “Block” and confirm the action.
By blocking the card, the service will no longer be usable until a new card is requested (and subsequently activated).

If the card has been blocked by mistake contact support for unlocking.

With card to lock:

You can request a replacement card from your account by selecting Request replacement card from the main menu.
Select the cards to be replaced. Each sci card that is to be replaced must be locked, the system will ask if it is safe to lock it. When the card is blocked there will be the procedure for requesting a new card (cost € 5.00) .
The service will no longer be available until the activation of a new card received by mail (at a cost of € 6.00) or picked up free of charge in the ski resort.

With card already blocked:

You can request a replacement card after blocking the card previously from your account in the app by selecting Request replacement card from the main menu.
Select the replacement cards you want to request and proceed to purchase (cost € 5.00 per card).
The service will no longer be available until a new card received by mail (at a cost of € 6.00) or picked up free of charge at the district is activated.

Reason:
There is a failed payment for at least one skier in your account.

Solution:
Log into your account in the MyPass Ski app and complete the pending payment, if necessary
by changing the credit or prepaid card entered. It takes 10 minutes after payment to
have the cards active again.

Reason:
The credit or prepaid card you entered as a payment method is no longer valid.

Solution:
Log into your account in the MyPass Ski app and enter a new credit or prepaid card
in the appropriate section. It takes 10 minutes after the payment method change to have
cards active again

Reason:
Payment card has been removed and consequently all cards have been blocked.

Solution:
Log into your account in the MyPass Ski app and enter a new credit or prepaid card
in the appropriate section. It takes 10 minutes from entering the payment method to
have the cards active again.

Reason:
The MyPass Ski service was not renewed for the skier cardholder.
If auto-renewal was active, it is possible that the
service renewal payment failed.

Solution:
Log into your account in the MyPass Ski app and renew the service. It takes up to 10 minutes
from payment to have the cards active again.

Reason:
The card you are using has been disabled and probably replaced with another card.

Solution:
Contact support.

Reason:
you requested a card lock independently from the app, perhaps due to loss.

Solution:
Blocked cards can only be unlocked by support following a phone call from
by the account holder.

Reason:
The MyPass Ski service related to the skier cardholder has expired or there was a problem
when reactivating the service on the card.

Solution:
Check in your account in the MyPass Ski app and in the skier’s profile that the service has been
renewed. If not, renew the service and within 2 minutes the card will start working again.
If the service has already been renewed, contact support instead.

Reason:
MyPass card has not been activated in the skier’s profile in the MyPass Ski app or is physically damaged

Solution:
Login to your account in the MyPass Ski app, identify the skier by clicking on his/her icon/card and
enter the card code in the field provided. Within 2 minutes, the card will resume working.

If the card was physically damaged instead, request a new one from the ticket office and contact us to proceed with the replacement.